Privacy Policy &
jp9 Data Protection

Jp9 collects personal information from users through various means when you register, use the platform, and interact with our services. We only collect information that is genuinely necessary for legitimate and clearly defined purposes.

Information you provide directly:

• Identity information — full name, date of birth, identity card number (MyKad) or passport number, and gender.
• Contact information — email address, mobile number, and residential address.
• Financial information — bank account number, bank name, and eWallet number registered for deposit and withdrawal purposes.
• Identity verification documents (KYC) — copies of MyKad, passport, or equivalent documents uploaded during the verification process.
• Communication — any messages, complaints, or correspondence you submit to the jp9 support team.

Information collected automatically:

• Usage data — pages visited, session duration, games played, bets placed, and complete transaction records.
• Device data — device type, operating system, browser version, and screen resolution.
• Network data — IP address, internet service provider (ISP), and IP-based geographic location (country or city level only).
• Cookie data — session cookies and preference cookies that help us deliver a better user experience.

Jp9 uses collected information for legitimate and transparent purposes only. We will not use your data for any purpose other than those stated below without first obtaining your renewed consent.

For responsible gaming purposes, jp9 also analyses your usage patterns to identify early signs of problem gambling and offer appropriate assistance. This analysis is performed automatically and the data is not shared with any external parties.

Jp9 processes your personal data on one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure every instance of data processing has a clear legal justification:

• Contract Performance: Processing is required to provide the services you signed up for — including account management, payment processing, and game delivery.
• Legal Obligation: jp9 is required under Malaysian law to conduct identity verification, maintain transaction records, and report suspicious activity to the relevant authorities.
• Legitimate Interest: jp9 has legitimate business interests in preventing fraud, maintaining platform security, and improving services based on usage patterns.
• Consent: For activities such as marketing communications and non-essential cookie usage, jp9 will obtain your explicit consent, and you have the right to withdraw that consent at any time.

Jp9 does not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where we need to share your information with certain parties in order to operate the platform smoothly:

• Payment service providers: Banks, eWallet providers (TNG, GrabPay, Boost, MAE), and payment gateways that process your deposits and withdrawals. This sharing is limited strictly to the information required to complete each transaction.
• Game providers: Third-party game studios and content providers that supply games on the jp9 platform may receive minimal session data for technical purposes. These providers are bound by strict data protection agreements.
• Identity verification services: Third-party KYC service providers that assist us in verifying user identity documents. All data sharing is conducted through fully encrypted channels.
• Legal authorities: jp9 may be required to disclose user information to Malaysian government authorities or regulatory bodies if ordered by a court or mandated by law.
• Audits and compliance: Independent auditors conducting compliance and security reviews of the jp9 platform may access anonymised or selected data within a strictly limited scope.

Your personal data is stored on servers housed in certified data centres with strict physical and digital security controls. jp9 retains your data only for as long as necessary for the stated purposes or to meet applicable legal requirements.

• Active account data: Retained for the duration your account is active and for up to 7 years after account closure for audit and Malaysian legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• KYC documents: Retained for up to 7 years after the business relationship ends, in accordance with PDPA requirements and Bank Negara Malaysia guidelines.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Session cookie data: Automatically deleted when your browser session ends or when the cookie expiry period is reached.

Once the retention period expires, jp9 will securely delete or anonymise your data using methods that ensure it cannot be recovered or re-identified.

The security of your personal data is jp9's highest priority. We continuously invest in the latest security infrastructure and employ a multi-layered defence approach to protect your information from unauthorised access, modification, or disclosure.

In the event of any security incident affecting your personal data, jp9 is committed to notifying you within the timeframe required by law and taking immediate action to contain and remediate the situation.

Jp9 uses cookies and similar tracking technologies to enhance user experience, maintain platform security, and understand how users interact with our services. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your language, theme, and display preferences so you do not need to reconfigure them on every visit.
• Analytics Cookies: Collects information about how you use the platform (pages visited, session duration) to help us improve our services. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Helps detect suspicious activity, fraud attempts, and unauthorised access to your account.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality and performance of the jp9 platform. For non-essential cookies, you may withdraw your consent at any time.

As a registered jp9 user in Malaysia, you have important rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). jp9 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact jp9's Data Protection Officer via email at [email protected]. We are committed to responding to all relevant requests within the timeframe stipulated by law.

Jp9 is an online entertainment platform that exclusively for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Jp9's age verification (KYC) process is designed specifically to ensure that only eligible adults can access our platform. Every account registration requires identity document verification, reviewed by our dedicated verification team.

Jp9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any amendments take effect upon publication on this page.

• For material changes that significantly affect your rights, jp9 will send a notice to your registered email address at least 14 days before the changes take effect.
• A change notice will also be prominently displayed on the jp9 platform's home page throughout the notice period.
• The "Updated" date at the top of this page will always reflect the most recent date this Privacy Policy was revised.
• Continued use of the jp9 platform after the effective date of any changes constitutes your acceptance of the updated policy.
• If you disagree with the changes, you have the right to close your account and withdraw all your funds before the effective date of the changes.

We encourage you to review this Privacy Policy page periodically. A version history of the Privacy Policy is available upon request by contacting our privacy team.

Jp9 has appointed a Data Protection Officer (DPO) responsible for ensuring our platform complies with all data protection legal requirements and for responding to user enquiries and complaints.

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to report a privacy concern, please contact us through the following channels: